Air Freight Forwarder

We are currently looking to recruit an Air Freight Forwarder for our client based in North Dublin. The successful candidate will play a vital role in the movement of import goods.

Duties:

• Liaise with overseas partners to ensure the department is proactive in providing a quality operational performance
• Delivery and collection scheduling and dealing with Hauliers / subcontractors and third parties
• Day to day operations to include dealing with customers/customs clearance/invoicing/creditors invoices/customer & other reports/other administration duties
• Develop in-depth knowledge of all aspects of the role to ensure full ownership
• Deal with all customer phone sales and/or customer queries
• Establish a good working relationship with the shipping department and customers
• Maintaining and / or implementing good working practices & procedures to ensure that departments run efficiently and with professionalism
• Managing your performance via Key Performance Indicators as discussed with your manager
• Promote company positively within customers premises through high quality of work, excellent communication, pro-active approach and positive attitude
• Other ad-hoc responsibilities as required by you manager
• Taking and processing bookings according to company procedures
• Organising transport adhering to the customers’ requirements
• Rate negotiations
• Customs Clearance
• Tracking and tracing
• Problem solving and crisis management
• Communications with clients, subcontractors and internal teams