Aftersales Service Manager

We are actively seeking an Aftersales Service Manager for our client, a materials handling equipment, warehousing and material flow engineering company based in Cork.

You will be responsible for supervising a team of field based service engineers, and the management of all service and maintenance requirements in the Munster area. This is an office based role, ideally suited to an experienced service engineer with some supervisory experience, who wants to step up to an area management role.

Responsibilities to include the following:

• Management of a team of engineers in the South of Ireland
• Management of the Service Schedules ensuring that all service maintenances are carried out on time
• Oversee the quoting of projects for the larger sites
• Ensuring all service audits are completed and passed and that all KPI’S are met
• Adhering to all processes and procedures to meet with targets
• Account Managing including the monitoring of full-service costs to insure the profitability of the accounts
• To ensure regular communication with customers, finance department and senior management team
• Liaising with the technical department to ensure site engineers receive technical support as required
• To provide team leadership and direction including carrying out regular reviews and assessments with Engineers
• We are looking for someone with excellent initiative, drive, and dedication, with an appetite to grow and develop both commercially and operationally