Call Centre Agent – Insurance
Friday 17th February 2023
Overview of role:
We are currently recruiting for a Call Centre Agent for our client, a specialist in the insurance industry.
Position based Dublin 6.
Full-time, permanent position with excellent career progression opportunities.
This is an entry level, trainee role with salary starting at €24K + support to achieve your insurance qualifications.
Excellent career opportunity if you have just recently passed the Leaving Certificate or just finished college.
- Answering high volume inbound calls – dealing with queries, complaints
- Outbound calls – getting back to customers in a timely manner
- Updating customer details and queries accurately on internal database
- Ability to evaluate customers insurance requirements and provide suitable cover solutions
- Good negotiation and sales skills – Training will be provided but you must have a can-do attitude and be driven to succeed
- 6 months to 1 year Sales/Customer service experience
- Excellent customer service, sales, and communication skills
- Must have successfully passed Leaving Certificate
- Have experience in cross-selling and up-selling
- Willing to learn and develop your career in the insurance industry
- Have a friendly attitude and the ability to work in a team and on own initiative