Customer Service
Customer Service Agent
Posted on:
Friday 17th February 2023
Overview of role:
Description:
We are actively seeking a Customer Service Agent, for a full-time permanent position, with our client based in the waste services industry, located in Dublin 12.
The primary function of this role is to provide support for all customers, via email and telephone within a busy working environment
Responsibilities:
- Working as part of a team to manage a high volume of incoming customer calls
- Taking customer orders and logging them accurately into the order system
- Data management including scheduling of customers’ waste collections and opening of new accounts on the customer management system
- Ensure delivery of customer service excellence
- Assisting with invoice checking, customer accounts queries, and credit control
- Ability to prioritise daily tasks and complete them as efficiently as possible
- Take ownership of customer queries or complaints and follow through to resolution
Requirements:
- Minimum of 2 years’ experience in a customer service environment
- Ability to deal with customer complaints promptly and efficiently
- Excellent communication and listening skills
- Extremely organised with great attention to detail is an essential part of this role
- Computer literate, can quickly and accurately enter order details
- Excellent telephone manner and customer service skills
- Ability to work on own initiative and as part of a team
- Computer literate including but not limited to Microsoft Office Suite
- Full comprehension of the English language (both written & spoken)
On Offer:
- Permanent contract, full-time
- Salary is ranged at €30K depending on experience
- Hours of work are 9am to 5.30pm Monday to Friday
- 1 Saturday in 6 (9am to 1pm) and will be paid at time and half, or time in lieu
Salary:
See description
Closing date:
31/03/2023
Reference number:
DL/VM63