Customer Service
Customer Service / Logistics Administrator
Posted on:
Friday 1st March 2024
Overview of role:
Description:
We are recruiting for a Customer Service / Administrator for a busy transport company based in Cork.
It is essential that candidates have experience working either in a busy call centre as customer service agent or within the transport industry
*Own transport essential as site is not connected to any public transport network*
Shift 8:30am – 5.30pm.
Salary ranges from €27,500 to €30,000 depending on experience.
Duties:
- Understanding customer requirements and meeting customer expectations ensuring customer service is provided with a professional positive attitude
- Achieve prompt response times to all external and internal customer queries and requests in a professional compliant manner via phone, email and internal management systems. Take ownership with a focus on first time resolution
- Responsible to build and develop, strengthen and maintain customer’s working professional relationships
- Produce daily reports and checks to monitor and resolve shipment discrepancies with a customer focused solution
- Actively monitor customer & network Domestic, European & UK shipment lead times while identifying potential delays by being proactive to resolve and look at alternative solutions with operations to minimise delays.
- Manage and monitor customers value added service requests
- Issue performance reports to customers when there is a service discrepancy
- Handling and management of customer complaints in a professional manner with the view to action, solve efficiently and di escalate the situation
- Maximise revenue by upselling, identifying and capturing value added service charges and ensuring all additional charges are captured and communicated for invoicing.
- Maintain and develop a collaborative approach with work colleagues throughout the business
Requirements:
- 1-2 years’ experience in a fast paced environment, logistics experience a distinct advantage
- Proficient in Microsoft Office essential with excellent organisational and administration skills
- Customer focused with excellent interpersonal skills and have the ability to diffuse difficult situations
- Strong communication (written and verbal) with a commitment to providing an outstanding customer experience
- High attention to detail and a methodical approach to tasks
Offer:
- Full time permanent role, Monday to Friday 8.30am to 5.30pm
- Salary ranging €27.5k to €30k depending on experience
Salary:
See description
Closing date:
30/04/2024
Reference number:
DL/DD118