Category
Location
Type

Customer Service

Customer Service / Logistics Administrator

Posted on:

Friday 1st March 2024

Overview of role:

Description:

 

We are recruiting for a Customer Service / Administrator for a busy transport company based in Cork.

It is essential that candidates have experience working either in a busy call centre as customer service agent or within the transport industry

*Own transport essential as site is not connected to any public transport network*

Shift 8:30am – 5.30pm.

Salary ranges from €27,500 to €30,000 depending on experience.

 

Duties:

 

  • Understanding customer requirements and meeting customer expectations ensuring customer service is provided with a professional positive attitude
  • Achieve prompt response times to all external and internal customer queries and requests in a professional compliant manner via phone, email and internal management systems. Take ownership with a focus on first time resolution
  • Responsible to build and develop, strengthen and maintain customer’s working professional relationships
  • Produce daily reports and checks to monitor and resolve shipment discrepancies with a customer focused solution
  • Actively monitor customer & network Domestic, European & UK shipment lead times while identifying potential delays by being proactive to resolve and look at alternative solutions with operations to minimise delays.
  • Manage and monitor customers value added service requests
  • Issue performance reports to customers when there is a service discrepancy
  • Handling and management of customer complaints in a professional manner with the view to action, solve efficiently and di escalate the situation
  • Maximise revenue by upselling, identifying and capturing value added service charges and ensuring all additional charges are captured and communicated for invoicing.
  • Maintain and develop a collaborative approach with work colleagues throughout the business

 

Requirements:

 

  • 1-2 years’ experience in a fast paced environment, logistics experience a distinct advantage
  • Proficient in Microsoft Office essential with excellent organisational and administration skills
  • Customer focused with excellent interpersonal skills and have the ability to diffuse difficult situations
  • Strong communication (written and verbal) with a commitment to providing an outstanding customer experience
  • High attention to detail and a methodical approach to tasks

 

Offer:

  • Full time permanent role, Monday to Friday 8.30am to 5.30pm
  • Salary ranging €27.5k to €30k depending on experience

 

Salary:
See description

Closing date:
30/04/2024

Reference number:
DL/DD118