Operations Supervisor

We are seeking an Operations Supervisor for our client, a healthcare business based in Dublin South / West.

The service of our client includes the delivery, collection, decontamination, cleaning, asset management, repair and disposal of various types of medical and non-medical devices and services provided to the community.

Principal Duties and Responsibilities:

• The supervisor will be responsible for the management of the service, i.e. cleaning, maintenance, service & storage of equipment, to and from the warehouse
• Supervision of staff i.e. drivers, cleaners, warehouse, QC, scheduling and associated staff and repair technicians
• Ensure the work schedule for each day is achieved, liaising with all key personnel as required
• Monitor capacity and constraints and allocate resources and equipment as appropriate
• Oversee the development of the load and route plan on a daily basis, ensuring it is optimised and configured to meet targets
• Assess daily completion levels and analyse data to assess performance, understand the variances to plan and engage in continuous improvement / business process re-engineering
• Control and maintenance of warehouse and equipment cleaning facilities
• Developing and maintaining procedures, databases and equipment files
• Review and revision of process and equipment maintenance documentation and SOPs as necessary
• Ensure facility is in line with current infection control procedures
• Build an effective team by leading, directing and motivating assigned staff, set objectives and ensure they are achieved
• Ensure calls are responded to within the requirement of the service level specification
• Co-ordinating service jobs on Service and Repair (S&R) calls
• Maintenance of spare part inventory and inventory management system and data
• Monitoring in house repairs and service to ensure cost efficiency and the standard of work
• Communicate effectively with internal and external customers, responding to their issues and queries
• Cycle counts, stocktakes and stock management
• Maintenance of spare part inventory and inventory management system and data
• Supervision of the asset management, cleaning process, repairs and service system
• Co-ordinating and ensuring staff are trained appropriately
• Checking of completed work and reporting on a weekly basis
• Preparation of key performance indicators
• Assist in the recruitment, selection and ongoing development of personnel and ensuring induction and appropriate training is delivered
• Investigation and management of customer issues/complaints
• Drive quality, service and cost reduction initiatives
• Act as liaison with sub-contractors for vehicles, waste management, utilities, equipment maintenance etc.
• Managing maintenance contracts and working with/supporting contractors.
• Flexibility to perform scheduling and other essential tasks as required
• Complete all documentation accurately and ensure tasks are in compliance with appropriate procedures , SOPs and company and EHS regulatory requirements
• Ensure that housekeeping standards and excellent techniques are practised, within the facility at all times, and maintained to a very high standard.
• Carry out all activities in compliance with company, EHS & regulatory requirements
• Participate in Cross-Functional teams, as necessary
• Ensure compliance with all quality, health & safety, company and customer site regulations
• Organise and Manage directly employed staff and specialist subcontractors, to ensure efficient and effective execution of planned and reactive maintenance
• Dealing with issues and queries from customers and investigation of complaints