Inhouse Technical Support Engineer

We are actively recruiting for an Inhouse Technical Support Engineer for our client, a world leader in the Water Technologies industry based in North Kildare.

Reporting to Head of Internal Services the main function of this office based role, is to provide technical support to customers and colleagues particularly to the service team, sales team, and project teams. You will hold an engineering qualification with 1 to 2 years post graduation experience

Duties:

• Provide technical support to external customers, Service & Commissioning Engineers and internal teams as required by the Head of Technical services
• Provide cover for the Technical Services team as required
• Identify spare parts and consumables for the Service Business Team and customers and generate the List of Spare Parts and Consumables for Company products as required
• Parts identifications to support the Field Service Team in the QOF process
• Parts identifications to support the Sales Team in the QOF process
• Creation of critical spare parts list
• Analyse client inquiries and utilise data for parts creation

Technical & Commercial Site Reviews:

• Support the delivery of technical training programmes for customers (in-house, on-site or via digital media) covering water treatment theory, best practice, systems, products and services
• Assist with customer site audit administration as required
• Identify opportunities for additional revenue including site efficiency measures and audits to generate site reports for further discussion with the clients
• Support with Quotation Order Forms (QOF’s) from the Service Engineers

Documentation Control:

• Provide the technical data required in the preparation of customer service contracts
• Collaborate with, and provide technical support to, the Technical Support Engineer to prepare risk assessments and method statements, as required
• Generate Calibration Certificates resulting from Service Reports
• In conjunction with the Senior Technical Services Executive, organise Technical Service Manuals to coincide with the release of new products or changes to current products
• Support the PQMC Process as directed by management
• Assist in the generation of company documentation as required
• Digital Services (remote monitoring system)
• Monitoring and review of digital services platform
• Attend weekly meetings

General:

• Assist in the preparation and issue proposals for site refurbishments in accordance with Engineering Department Procedures
• Assist in project handovers to the service department as directed by management
• Adhere to Company Standard Operating Procedures (SOPs) and ISO Regulations
• Comply with Health & Safety obligations and regulations
• Safeguard and maintain relevant Company equipment
• Travel from time to time within Ireland and overseas
• Demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Service Department
• An ability to multitask is essential to this role