Category
Location
Type

Customer Service

Customer Service Administrator

Posted on:

Wednesday 22nd May 2024

Overview of role:

Description:

 

We are recruiting for a Customer Service Administrator for our client, a busy supplies company based in Greenogue Industrial Estate, Rathcoole, Co. Dublin.

Suitable candidate must have minimum of 1 years experience working in a busy office as either administrator or customer service agent.

We are offering salary of €30k to €32k depending on experience + benefits.

 

Responsibilities:

 

  • Dealing with internal & external customer enquiries/requests
  • Ensure that customer queries and issues are resolved promptly and thoroughly
  • Logging, preparation and issuing quotations
  • Logging and managing preventative maintenance schedule
  • Entering customer orders
  • Scheduling orders for delivery/collection
  • Generating delivery/collection dockets and manifests
  • Liaising with drivers to ensure efficient & timely delivery of product to customers
  • Completing deliveries & collections on system
  • Collecting and matching proof of delivery to completed tasks
  • Monitoring and issuing of stock to backorders
  • Assigning calls to repair technicians
  • Monitoring status of repair calls and chasing outstanding calls with technicians
  • Liaising with the warehouse to ensure order information and deliveries are kept updated
  • Handle customer issues/complaints – logging, distribution, follow up and reporting of issues

 

Requirements:

 

  • Minimum of 1 to 2 years of customer service or administration experience within the service industry
  • Possess excellent communication skills with a professional and polite manner
  • Have a friendly attitude and the ability to work in a team and on your own initiative

 

Offer:

  • Salary €30k to €32k depending on experience
  • Pension and additional benefits

 

Salary:
See description

Closing date:
30/06/2024

Reference number:
DL/DD133