Customer Service Administrator

We are seeking a Customer Service Administrator for our client in the pharma industry. The successful candidate will be based in South Dublin, working as part of the Customer Service Team. You will be responsible for maintaining customer service functions, within a fast-moving, ever-changing, competitive environment.

This is a fixed term contract of 12 months, with a view to permanency.

Principal Duties and Responsibilities:

• Processing all aspects of customer orders, customer enquiries, requests, backorders and record management
• Dealing with product returns and credit notes
• Ensuring all customer queries and issues are resolved promptly and thoroughly.
• Liaising with Warehouse, Carriers and Couriers to ensure efficient & timely delivery of product to customers
• Scheduling orders for delivery
• Dealing with Quality and other Departments
• Complete all documentation accurately and ensure tasks are in compliance with appropriate procedures, SOPs and EHS regulatory requirements.
• Supporting Sales Teams & Managers
• Providing administrative support to other departments, as required

Qualifications & experience:

• Candidate will ideally have two years previous experience in a similar role, ideally in a Service environment
• Excellent verbal & written communication skills
• Pharmaceutical experience an advantage
• A good working knowledge of Microsoft Office Applications (MS Excel & Word),
• SAP R3 and order processing experience desirable
• Flexible, hardworking and enjoy working with people
• Articulate, courteous with a friendly telephone manner
• Ability to work well under pressure while adhering to strict deadlines and standard operating procedures.

On Offer

• Salary €30k to €33k paid pro rata
• Fixed Term Contract of 12 months, with a view to permanency
• Monday to Friday 9am to 5.30pm