IT Helpdesk Support

Our client an Irish owned software company, are looking to recruit a qualified Technical Support to join their expanding team.
They are an industry leading supplier of technology products and services, supplying multiple channels nationwide.

Job Summary:

• We are looking for a competent IT Helpdesk Support & Admin to provide fast and useful technical assistance on computer systems and networks
• You will answer queries on basic technical issues and offer advice to solve them
• An excellent IT Helpdesk Support & Admin must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. You must also be customer-oriented, with an eye for detail, and drive for perfection are extremely important here
• As an IT Helpdesk Support & Admin, each day promises a variety of challenges.
• You will excel in handling routine tasks, user troubleshooting, laptop / workstation repair, printer troubleshooting, etc.
• Assists clients with any issues involving their computer hardware, communications software, or computer applications
• First point of contact for customers

Suitable candidate must have the following to qualify for this role:

• Own transport as travel to client sites will be involved at times
• Third level degree in IT
• Experience in 365 Microsoft Office
• Stamp 4 or EU Passport as this is a full time permanent position
• Full clean driving licence

Certificates in the following would be an advantage

• CompTIA A+ and Network +. M365 Fundamentals
• CCENT/CCNA

On Offer:

• Full time permanent role – Monday to Friday
• Salary €32k to €38k depending on experience