Operations / Transport Administrator

We are looking to recruit an Operations / Transport Administrator for a large service delivery company based in Dublin 12.

This role will mainly be looking after the day-to-day management of customers, technicians and drivers.

Duties:

• Day-to-day management of customers for service activities
• First contact for inbound communications, includes both phone calls and email
• Dealing with ticket and liaising with stakeholders until ticket is closed
• Assigning ticket to another team member
• Oversee client requests for service, keeping a careful eye on least cost routing while meeting acceptable SLA requirements
• Day-to-day management of technicians and drivers
• Inhouse weekly scheduling and in-week adjustments
• Creating new customers, locations and users in systems
• Reviewing reports when job completed
• Arranging site access permits for sites which require them
• Identifying chargeable extra services from works carried out
• Identifying chargeable extra services from works recommended by colleagues
• Generally support the sales process and contribute positively to a proactive sales culture
• Processing invoices at the end of each month
• Setting up customer direct debits
• Liaising with customers on payments

Suitable candidate should have the following to qualify for interview for this role:

• 3+ years’ experience working in an Operations / Administration role within transport or logistics industry
• Excellent phone manner and written communication skills
• Hands-on, rigorous, high attention to detail
• Ability to multitask
• Comfortable working with different teams
• Roll up your sleeves attitude to do what is necessary
• Client account management experience is essential

On Offer:

• You will work with fellow professionals with over 30 years’ experience
• Career progression possibilities very quickly
• Training where needed and desired; we want you to succeed and progress
• All equipment and support needed to work successfully
• Monday to Friday office based 9am to 5.30pm
• Salary – €33k to €38k depending on experience