Service & Scheduling Administrator

We are recruiting for a Service & Scheduling Administrator for our client, a leading service provider in based in Celbridge, Co. Kildare.
This is a full time permanent position for an experienced logistics / transport administrator.

On Offer:

• Salary of €38k to €40k depending on experience
• Flexi – time, core office hours are 10am to 4pm
• Hybrid working, Pension & Healthcare

Reporting to the head of internal service operations, you will oversee the field service planning, liaising with the field service and internal service teams.

Duties:

• Schedule all appointments for the Field Service Engineers
• Handle all customer queries with professionalism and efficiency
• Ensure the Engineers have the equipment necessary for the jobs on-site
• Organising the day-to-day operations and management of the Scheduling and Service Administration Team
• Perform HR-related activities (interviews, induction, appraisals etc)
• Work towards and achieve monthly service labour targets and monthly forecasting
• Respond to all Customer enquiries in a professional and efficient manner and ensure that all queries are handled efficiently
• Liaise closely with the Field Service Manager on all aspects of the schedule
• Ensure customer order numbers and appropriate paperwork have been received
• Look for ways the company can improve systems

Requirements:

• Minimum 3 years previous experience working within engineering or transport as a planner or scheduler
• Proficient in Microsoft Word and Excel
• Perfect written and verbal English